FoodRecall.nl Configures Their Own Portal with Icologiq Universe

We all know the discomforting stories about companies that have to call back products, due to a lack of compliance to the quality and safety requirements. FoodRecall.nl is specialised in preventing and guiding such call-back situations in the food industry. When the safety of consumers and the reputation of suppliers are at stake, speed, trust and care are crucial.

12/12/2018

There is a whole hidden world behind the products consumers see in the supermarket. Food safety is guarded by many laws, rules and guidelines. FoodRecall.nl supports food producers in offering recall prevention, recall management and claim management. Reliable workflows and strict processes are necessary and there are many stakeholders involved, such as suppliers, authorities, insurance companies and lawyers.

FoodRecall.nl specialists found their match in Icologiq Universe. “Thanks to Icologiq Universe, we can set up our processes by ourselves and inform stakeholders in a timely and complete matter,” says co-founder Rob Kooijmans. “This is a breakthrough for the safety, speed and flexibility in our daily activities.”

“Thanks to Icologiq Universe, we can set up our processes by ourselves and inform stakeholders in a timely and complete matter. This is a breakthrough for the safety, speed and flexibility in our daily activities.”

Digitalise ourselves

Kooijmans: “Previously, we exchanged information via USB-sticks, e-mails and printed documents. These all had to be handled with great care and trust, because of the customer sensitive content.” Foodrecall.nl is now going to set up their own portal with Icologiq Universe. Rob Kooijmans is taking care of this by himself: the easy and user-friendly interface of Universe allows him to create processes for him and his team by simply clicking and dragging.

Kooijmans: “I am able to decide what the portal is going to look like, what documents have to be filled in by clients and who is allowed to authorise which document. I’m really happy to be able to do this myself, without having to transfer the responsibility to someone else who might have the programming skills, but possibly not the required knowledge of human behaviour. Creating and altering workflows is very valuable for us. We are always working between different fields, which requires us to be dynamic – adaptations in the law affect our services. Thanks to Icologiq Universe, we can adapt our services at any given moment!”

Global ambitions

There are no borders in the food industry. Products are distributed all over the world. Kooijmans: “For Foodrecall.nl it’s very useful to have a multilingual platform. We can set up everything in Dutch and English, allowing us to roll-out globally by pressing just one button. Someone in China can directly translate from English.”

Quick actions

Costs and flexibility have been crucial aspects for FoodRecall.nl in their decision to work with Icologiq Universe. “When talking to our IT suppliers, we always get the message that everything is possible, but it often turns out that things can only be made possible by the same IT supplier. This is expensive and takes a lot of time to build. With Icologiq Universe, we can build and test our own prototype and share this with our customers as well.”